Project Updates - June 2022

As we wait for products to arrive at our warehouse, we have been working on some items which will be included with our upcoming releases:

Microfiber Gloves:

Cleaning Cloths:

And some new products:
Playing Cards

WORK IN PROGRESS. Featuring holographic, foil and other premium features.

NFC Access Control Cards: 

We needed some elite access control cards for our office, so we decided to make our own! They’re stainless steel, weighing in at 25g and 0.8mm thick. There’s a deep-etched circular center on one side where the RFID chip sits, allowing us to not use the typical plastic lamination for one side of the card and have it remain full metal. They are laser etched, painted and have a lot of detail. These will first be available in stock alongside some of the other items arriving next month: The XO Team cap, XO Pens.

Collaboration Artisan Keycaps: 

We’ve received another batch of our collaboration caps which are currently being QC'd and packed by our warehousing team as quickly as possible to our distributors. For those who have purchased directly from us, please contact us through support@rama.works if you have moved/changed addresses and our team will be happy to assist as best we can.

XO Pens 

After initial QC we have opted to refinish the brass units of the XO PENS. We are expecting them to arrive by the end of this month leading up to the start of next month.
UPDATE: The first batch is inbound to our warehouse (the brass ones are being re-finished as we wernt’t satisfied with the finish of the brass units)

Chess Set: 

The first revision of the packaging came in which we are really happy with. It feels like a solid showcase piece you would want to keep on a coffee table. There have been some minor adjustments made and the second set of samples are en route.

JARS: 

We were expecting to receive the JARS last week, but the manufacturer has informed us of an issue with the rubber seals. The new gasket tooling will be finished by next week and the JARS will ship out that same week. We will post updates when this has been shipped through our socials e.g. Instagram, so please be sure to follow us if you haven’t already.
UPDATE: These are inbound to our warehouse.

60%/65% PCB's: 

The latest round of PCBs have arrived and we are currently performing further evaluation and testing. We are also remolding the PE Foam to adjust the sound signature and adding additional cutouts for the stabilisers.

THERMAL 

The SEQ 2 THERMAL units are in the final stages of assembly and packaging at the factory and will soon move to complete the assembly/packing of the THERMAL+ units. We will create another update when these are done and ready for sea-freight.

M60-B, M65-C, U80-B:

At this stage we’re looking at next year for fulfillment, we will keep updated if this is pushed forward.

KARA:

Pending the completion of the updated PCB’s we expect we can have the units completed soon after.

MATS: (IN PRODUCTION)

Packaging production is underway and when complete, will be assembled and shipped to our warehouse for fulfillment. We are expecting these to arrive in 2 months.

LOVE MATS DONATION:

Proceeds of our LOVE Mat edition MATS will be donated to Beyond Blue. Every month, thousands of people reach out to Beyond Blue for advice, support and information. Your donations go directly towards funding Beyond Blue’s Support Service so these calls don’t go unanswered. By supporting Beyond Blue, we are joining a community that is working to reduce the stigma, prejudice and discrimination that act as barriers to people reaching out for support. 

Doubleshot Keycaps  (KATE/CAPS):

The latest round of fine tuned samples have arrived and there are still very minor inconsistencies. We were still not 100% happy with the quality and again, Injection Molding is an iterative process - tooling after tooling changes until the end result is what’s expected. We are expecting to receive another batch soon, and will post pictures when they’re in.

INSTAGRAM 80K GIVEAWAY
We’ll be soon announcing a giveaway for reaching 80K followers, with a few exciting prizes!

🎁

U80

🎁

NEMO

🎁

MORE

🎁 U80 🎁 NEMO 🎁 MORE

Project Updates - April 2022

RAMA WORKS has invested our time and resources to continuously improve and bring the best quality products to our customers. Although we have constantly been trying our best to push all the products out on our end, we are unfortunately stuck with limitations. The Global Covid Pandemic has caused more delays this year, with businesses and logistics being completely shut, then reopening with reduced capacity causing a backlog. Understandably we know this is frustrating. However, we will continue to do our best and keep everything moving and work out ways to avoid this in the future.

Our team has been working on new and exciting ideas, which we want to source and produce locally to avoid any further halts to production due to the pandemic while supporting local businesses. So stay tuned to the magic our team has been working on!

Doubleshot Keycaps:
After receiving the last batch of samples a few weeks ago, we were not 100% happy with the quality. We made some adjustments to the doubleshot tooling, which is more involved due to the material shrinkage and material flow between the legends. The samples with the new adjustments will arrive soon, and we are confident they will meet our high-quality standards and proceed with production.

We’re also adjusting the case to have an extended internal hinge - we’ve received the updated sample of this and are happy with it, and it is what will be utilised for the end product.

Jar: Production nearly completed
After adjusting the top lid mould to increase the draft angle by 2 degrees to apply a heavier texture finish to improve the grip, we have also opted for a translucent finish for better wear, which would hide any visible scratches over time. Hopefully, if there are no further logistical delays due to covid restrictions with the supply chain, we should be on track to get these out in the next month as they are currently being all moulded.

For any further clarifications on your JARS order, please do not hesitate to get in contact with us at support@rama.work

Here’s how the finish is changing:


M6-C:

The M6-C PCB’s have finally arrived at our warehouse and are going through a rigourous quality check. We have the M6-C Dandy enclosures and GRID caps in our Melbourne Warehouse and will be ready to ship these shortly. We expect the remainder of the M6-C enclosures to be completed in 1-3 months. We’ll also make available in stock the new GRID colours we made for these.

RW KEYBOARD BUILD - SNAP AND WIN A U80 ⌨️ 😍 📸

Have you built your own RAMA WORKS Keyboard and want to add a U80 to your collection?!  💛 ⌨️ 🎁  

All you need to do is take a creative photo of your own RAMA WORKS Keyboard Build and share it on either Instagram, Facebook or Twitter & tag @ramaworks  including the hashtag #RWxMyKeyboardBuild. 

 The winning photo will be re-shared on all our social platforms 🥳

Our support team will get in contact with the winners via the information provided to organise your prize - we will do our best to provide the preferred colour keyboard to the winners - subject to availability ⌨️💛

👇Enter👇
Photo Competition Entry

Things to come:

👀


Global Updates:

Our manufacturing partners in Shenzhen / Shanghai have been placed under strict lockdown to curb the current COVID outbreak. This means that the global supply chain across all sectors will be disrupted for the foreseeable future. We are closely monitoring the situation and will continue to do our best under circumstances out of control. Thank you to all our loyal ongoing clients for their patients during these difficult times. We understand the delays can be frustrating, and in the ideal setting with no supply chain issues, we would be able to get the products to you in a timely manner. The past year has shown us how quickly things can change, so we are also adapting our Business by looking at new products we can source locally to avoid these issues and continue providing high-quality products.


Other Updates:

Timelines from the previous March update on our other products are still valid.

Project Updates - December 2020

KARA

The KARA review units have now been sent out and should make their way into your favourite reviewers’ hands as soon as possible!

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You can check out the build video here: rama.link/karabuild

KATE Keycaps

We’re anticipating to have KATE keycap prototypes towards the start of next year. We really look forward to sending these out to reviewers and are hoping they love them as much as we do 🥰

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THERMAL + M65-B

The container of the remaining THERMAL and M65-B units is scheduled to be docking in the next few days! Our fingers are crossed for a fast customs clearance process 🤞

However, given the busy time of the year and the continual delays at all ports in Australia this year due to the pandemic, we are expecting it to take some time.

The M65-B ICED units are taking some extra time as the process for the frosted finish requires additional processing — they will be shipped as soon as they’re finished!

If you have an order for an outstanding THERMAL or an M65-B, please make sure your address is up to date! You can view your orders by logging in on our store. If you need to update your address, please: reply to you order confirmation, email us at support@rama.works, or submit a ticket at our support portal to change it (remember to quote your order number!).

The cut-off for this is the 18th of December.

M50-A

The M50-A units are currently progressing through QC and inspection. Once cleared, they’ll be next up for shipping to our warehouse.

M60-A OLIVIA/LNY2020

The M60-A OLIVIA and LNY20 EDITIONS are also progressing through QC and inspection, with some units still anodising. We’re expecting to be able to get them shipped together with M50-A.

Jules

Jules is very close behind with anodising well underway and moving onto QC and inspection as well.

Zenith

Zenith is well into the machining stage currently!

Canvas 2

Almost all of the Canvas 2 deskmat orders that are shippable (i.e. ordered by themselves or with in-stock items) have been shipped now! If your order hasn’t shipped, please get in contact with us.

We will be looking to offer extras as in-stock once we stock take them :)

TRAY

The TRAYs have just arrived and will be processed in the next couple of weeks for shipping!

GRID KEYCAPS

The NOCT GRID keycaps stock has been exhausted and they are currently on backorder. Extras have also been ordered!

U80-A Replacement ROSE bottom weights

For the people affected by the U80-A ROSE Bottom Weight issue, almost all of the replacements have been made now and are being shipped over to our warehouse in small batches currently. Once your replacement ships, you will receive a shipping confirmation.

We want to thank everyone for their understanding and patience regarding this issue! 💛

Heavy industry Spacebar

KBDfans/ePBT are currently producing remoulded spacebars that fix the sticking issue some Heavy Industry sets experience. If you are affected by this issue, please contact us if you haven’t done so already!

NEMO DECOMmission 2 + RW01 NIGHT EDITION

NEMO Decommission 2 and the RW01 NIGHT EDITION car are currently in machining and expected to complete by the end of this month. They’ll then move on to anodisation!

U80-A SEQ2

Pre-production for U80-A SEQ2 is well underway - We’re waiting on ordered material and will begin machining soon.

CHESS SET

We’re working on the latest revisions of our upcoming chess set. We’re super excited and can’t wait to show more ♟

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KARA First Off-Tool Sample / Keycap Profile / Support

KARA T-0 Tool Sample

Over the past few weeks we have been testing our first off-tool samples of the KARA, and can safely say it’s our best creation to date in terms of feel and sound. We’ve created every component from scratch and integrated our novel MUTE mounting system to create a completely unique product. The amount of customisation this provides, with the addition of the backplate, will create some truly personalised configurations!

We would like to show some of the prototype, please note that this off-tool sample does NOT YET have any surface finishing and DOES NOT represent the final product and how it will look. When the surface finish is added, it will better diffuse the light on the surface of the enclosure and hide most of the internal mould markings. This T0 sample is moulded in our ICED colourway (clear). We’re also adjusting our custom-made threaded inserts to be silver in colour so that it matches all colourways that the KARA will be available in, both at launch, and with future editions.

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The MUTE and Plate in our ICED colourway provides a completely even spread of diffused light between the keys. The colour, brightness and animation can all be adjusted with VIA, our GUI configurator (which runs on Windows, Mac OS & Linux).

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KARA consists of four separate mouldings; the main enclosure, the switch-plate, the backplate and the base.

We are hard at work to get everything ready for launch in August, as it stands, the product is ready to launch now. But we’re excited to show what our team has been working on behind the scenes when the launch is ready. The KARA will be offered as a pre-order so that we can supply the demand required for it. With the nature of how this product is manufactured, we can anticipate a much quicker turnaround time in production and are excited to see how this keyboard will be customised and made their own.

We also look forward to sharing more of these behind-the-scenes look into our products and how they’re made in the future. We’re incredibly excited to bring KARA out to market, our most accessible, and our favourite board to date. Launching at our entry price of $160 USD.

OUR NEW Profile Keycaps

We have also been prototyping and testing our new profile keycap; it features a cylindrical sculpt to fit the finger comfortably. Each row is angled to aid in accurate typing. We are also yet to name it.

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Below is the first 3D printed set of the profile for testing. At this stage, the keycaps are ready for moulding, but we are working on adding double-shot legends to finalise the product. As you can understand, this will take some time to perfect and get right; we are working quickly to bring these out as soon as we can. As we need to start the tooling and test multiple iterations until it meets our strong requirements for quality. Unfortunately, it will be after KARA is ready for launch, but will be available sometime shortly after.

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Support Channel

As we’re nearing the end of the U80-A fulfilment, the support tickets are starting to pile up. We appreciate everyone's patience through this, as going through the number of tickets can take a matter of days. We have added additional support staff to also help with this. And another gentle reminder to please do not be rude with any of our team members or customer service agents - we are all human and need to be treated with respect. At the end of the day we want to resolve the issue as best we can, being rude or entitled with your interactions does not help with this - please be friendly and calm, and together we can work to resolve the issue. We ask that anyone with a problem, calmly explain what the issue is to support@rama.works (or by lodging a ticket at: https://support.rama.care) and we will do everything we can when we can. Again, apologies for any delays and wait time for a response. Also, there is a known issue with one of the batches for the PORT units where the raw, mirror polished brass was cleaned using the incorrect solvent before PVD coating was applied. Unfortunately, this was not caught during QC as the issue didn’t arise until after it was shipped and received at our warehouse. We are currently taking a log of which units are affected as they are received and will produce replacement units once we find out how many need replacing. Replacement units will be shipped out via DHL Express as soon as we have them in hand. Past this, we’re thrilled to see a lot of the incredible setups being posted online and finally getting put to good use. 💛

Support Channel / 135 Canister / Silver Hotshoes / GRID NANO

Support Channel

Since beginning RAMA WORKS, I’ve always wanted to handle everything myself as everyone must receive the same care and attention. Over these few years, I’ve personally answered over 8000 support tickets (and the typical 4 level chains within) on top of those that emailed me directly. Ongoing, this hasn’t been sustainable and has prevented me from doing things to run the company in its full capacity and to work on making new products. As of yesterday, we’ve brought on a new member to work on our support channel and handle those requests. We’ve currently disabled Facebook Chat and not actively replying on Instagram/Twitter at our full capacity as it’s been overbearing - we will train up and have the ability for these channels in the following months. Previously, personally handling support emails, there are many people I have interacted with and love chatting to. With new personnel on board, we will not tolerate any disrespect or harassment towards our team members - at the end of the day, we want to do whatever we can to resolve an issue and make sure everyone is happy. We appreciate everyone’s patience and are excited for what’s to come for the rest of the year as I have more time to allocate in what I enjoy. I will continue to focus more effort in supporting this update blog whenever possible! 💛

Sneak peak of some of the packaging that we commissioned from the incredibly talented Janne Iivonen for the KARA!

Sneak peak of some of the packaging that we commissioned from the incredibly talented Janne Iivonen for the KARA!

135 Canister / Silver Hotshoes

With the Film Canisters / Hotshoes, we thought that we had received all units in the first shipment. Unfortunately, this was not the case. With the reduced transit/freight flights, we’ve had to space out our shipments as there’s a newly introduced weight limit with some carriers in reducing the amount of air-freight you can send at a time. So we’re receiving items in batches. The first batch was the all the 120 (4U) canisters, and we’ve shipped out all of those orders. We’ve shipped around 60% of the 135 (2U) canisters and are expecting to receive the second batch in about two weeks where we will swiftly pack and send them as soon as they arrive. The same case with the hotshoes, all KURO units have shipped and are expecting to receive the MIST hotshoes by the end of the week or early next. Some orders may have had the shipping labels already printed, and have received a ship notification - as soon as the extra 135 canisters arrived and are picked up by DHL, you’ll receive an email from DHL 🤗

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M50-A NANO

For those interested, we present, the NANO colourway of the M50-A!

RW CHESS

An early look at our chess set that we are working on! ♛

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Moving!

The KARA will have many possible combinations, we're excited to see what choices are made!!

In other news, we're moving offices this week and have been spending most of our time packing, we apologise for the delayed responses and hope to return to normal starting next week. Warehouse shipping as usual.

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M60-A SEQ2 Extras (+U80/M65/OLIVIA/THERMAL) / Tub

Extras!

Missed out on the M60-A Olivia Edition? M65-B? U80-A? THERMAL? You can fill out the form below for any stock allocations which become available. Invoices are emailed if any allocation opens up!

rama.link/extras

The M60-A SEQ2 Extras will open at 6:00 PM PST TUESDAY 11th February 2020
All colours will be available in very limited supply.

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RAMA WORKS® Tub

Who would be interested in a RAMA WORKS® Tub? We’re considering launching a new product for general storage, in 3 varying sizes. Slightly translucent to see if the Tub is filled or not. This will be one of our first products from our RAMA WORKS HOLDINGS (RWH) division.

Download wallpapers like the one above here: files.rama.supply/b/Btx7WuX11bgVddVkX7fc

NEMO / LNY & MORE

NEMO Packaging

The NEMO’s have completed machining and are in the final stages of surface finishing. The packaging has also arrived in our warehouse. We’re also working on extra inclusions to include with each order! The first batch release of NEMO is super important to us and we’re honoured to see these in peoples collections soon.

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U80-A / THERMAL

We’ll have updates on the U80 and THERMAL after Chinese New Year, in a few weeks!

M60-A LNY Edition

Following the short-run limited release of the M60-A OLIVIA Edition, we've introduced the M60-A LNY Edition. Featuring a bold RACE Anodised aluminium enclosure with the double-happiness enamel filled Brass backweight.

Backweights from all editions/releases of our M60 are backwards compatible.

Each LNY edition order comes with a RAMA WORKS® Red Pocket and LNY Sticker set

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M10-C

The M10 is BACK! This time it will be manufactured and solely sold through RAMA WORKS®. The PCB is backwards compatible with previous revisions and now features RGB LEDs and comes in hot-swap and solderable variants.

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M6-C

Our collaboration with Render Weekly is now available to preorder. Featuring design elements put together by the winner, @nachcastillo.designs.

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Wallpapers!

We've curated some of our recent images into downloadable wallpapers, follow the link below to download them. We'll expand and add to these as time goes on, and also add some more from our archives.

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Canvas 2

The Canvas 2 has now arrived in our warehouse is available through our web store. Units will ship out weekly!

These have been designed to perfectly accent our keyboards, with the Canvas 2 suited to the M60 and KOYU/M65 and the XL suited for the U80.

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M60-A SEQ2 now shipping! + Canvas 2

The M60-A SEQ2 units have now arrived on our warehouse, and we’ve already begun shipping units. We’re super excited to see these on peoples desks and what’s been done to personalise them! We appreciate everyone's patience as the units ship out - emails will be sent when the shipping labels are created. DHL Pickups are scheduled daily. If the shipping label has been created, but not picked up yet, then it has not been packed. We will be putting as many hours as we can to ship all units before our warehouse closes for the Christmas break on December 25th; however, we will return in the first week of January.
IF your address is incorrect on the shipment being sent out, a DHL Portal link is typically SMS’d or emailed to you upon pickup. From there you can change your shipping address; or you can call your local DHL Express number, quote your tracking number, and let them know of your new address then (only once the item has been picked up).

SEQ 2

We’re incredibly happy with how the SEQ2 units have come out - here are some photos we took of each edition!

KURO STEALTH

KURO STEALTH

MOON STEALTH

MOON STEALTH

HAZE

HAZE

MILK

MILK

EXTRAS

Extra M60-A SEQ2 units will be available in January. Past this, the M60 will return with SEQ3 shortly after in new editions.

Packaging

We’ve made some adjustments/improvements with the packaging of this round of M60-A units compared to the first. Mostly to more efficiently pack and ship units, reducing the number of processes involved to pack each order.

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CANVAS 2

The CANVAS 2 units have shipped from our supplier and will be available in stock on our store when they arrive. They are shipping via sea-freight; we expect them to arrive early January.

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