Support Channel
Since beginning RAMA WORKS, I’ve always wanted to handle everything myself as everyone must receive the same care and attention. Over these few years, I’ve personally answered over 8000 support tickets (and the typical 4 level chains within) on top of those that emailed me directly. Ongoing, this hasn’t been sustainable and has prevented me from doing things to run the company in its full capacity and to work on making new products. As of yesterday, we’ve brought on a new member to work on our support channel and handle those requests. We’ve currently disabled Facebook Chat and not actively replying on Instagram/Twitter at our full capacity as it’s been overbearing - we will train up and have the ability for these channels in the following months. Previously, personally handling support emails, there are many people I have interacted with and love chatting to. With new personnel on board, we will not tolerate any disrespect or harassment towards our team members - at the end of the day, we want to do whatever we can to resolve an issue and make sure everyone is happy. We appreciate everyone’s patience and are excited for what’s to come for the rest of the year as I have more time to allocate in what I enjoy. I will continue to focus more effort in supporting this update blog whenever possible! 💛
Sneak peak of some of the packaging that we commissioned from the incredibly talented Janne Iivonen for the KARA!
135 Canister / Silver Hotshoes
With the Film Canisters / Hotshoes, we thought that we had received all units in the first shipment. Unfortunately, this was not the case. With the reduced transit/freight flights, we’ve had to space out our shipments as there’s a newly introduced weight limit with some carriers in reducing the amount of air-freight you can send at a time. So we’re receiving items in batches. The first batch was the all the 120 (4U) canisters, and we’ve shipped out all of those orders. We’ve shipped around 60% of the 135 (2U) canisters and are expecting to receive the second batch in about two weeks where we will swiftly pack and send them as soon as they arrive. The same case with the hotshoes, all KURO units have shipped and are expecting to receive the MIST hotshoes by the end of the week or early next. Some orders may have had the shipping labels already printed, and have received a ship notification - as soon as the extra 135 canisters arrived and are picked up by DHL, you’ll receive an email from DHL 🤗
M50-A NANO
For those interested, we present, the NANO colourway of the M50-A!
RW CHESS
An early look at our chess set that we are working on! ♛
