Project Updates - Late June 2021

JULES

At this point in time, our manufacturer has given us an ETA of early July for the remade VARIABLE plates. 

Allowing time for the plates to ship to our warehouse, fulfilment of solderable/VARIABLE plate Jules can resume in mid-late July.

The majority orders of the hotswap/FIXED plate Jules have now completed shipping.

It has come to our attention that member(s) of our support team have mistakenly informed some customers that the draft version of Jules was approved for production by its designer. 

The details of the situation were misinterpreted by our support team as the information passed through multiple people. This is not true and we apologise for any confusion caused.

KARA

Our manufacturer has informed us that the KARA production run of W01-A Internal Weights has still not left port since the 2nd of June due to ongoing issues with port availability.

The freight forwarder has even attempted to transport the container by truck to an alternative port with no success.

Currently, the shipment is expected to depart on the 26th of June and arrive by early-mid July.

Given the amount of time customers have now been waiting, we have decided to ship all KARA orders and then ship the W01-A weights separately once they have arrived.

Customers who have not yet received their KARA order can expect to receive a shipping confirmation within the next 1-2 weeks.

U80-A SEQ2

The partial batch of U80-A SEQ2 mentioned in the late May update is on the same shipment as the W01-A weights.

M50-A

Fulfilment of M50-A will begin as soon as possible alongside KARA.

ZENITH

The same port issues with W01-A/U80-A SEQ2 are also affecting Zenith. Once we have an expected shipping date, it will be posted here on the updates blog.

NEMO DECOMMISSION 2 + RW01 NIGHT EDITION

Shipment of all NEMO DECOMMISSION 2 and RW01 NIGHT EDITION orders are due to complete within the next 1-2 weeks.

RW PEN A

RW PEN A

Project Updates - December 2020

KARA

The KARA review units have now been sent out and should make their way into your favourite reviewers’ hands as soon as possible!

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You can check out the build video here: rama.link/karabuild

KATE Keycaps

We’re anticipating to have KATE keycap prototypes towards the start of next year. We really look forward to sending these out to reviewers and are hoping they love them as much as we do 🥰

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THERMAL + M65-B

The container of the remaining THERMAL and M65-B units is scheduled to be docking in the next few days! Our fingers are crossed for a fast customs clearance process 🤞

However, given the busy time of the year and the continual delays at all ports in Australia this year due to the pandemic, we are expecting it to take some time.

The M65-B ICED units are taking some extra time as the process for the frosted finish requires additional processing — they will be shipped as soon as they’re finished!

If you have an order for an outstanding THERMAL or an M65-B, please make sure your address is up to date! You can view your orders by logging in on our store. If you need to update your address, please: reply to you order confirmation, email us at support@rama.works, or submit a ticket at our support portal to change it (remember to quote your order number!).

The cut-off for this is the 18th of December.

M50-A

The M50-A units are currently progressing through QC and inspection. Once cleared, they’ll be next up for shipping to our warehouse.

M60-A OLIVIA/LNY2020

The M60-A OLIVIA and LNY20 EDITIONS are also progressing through QC and inspection, with some units still anodising. We’re expecting to be able to get them shipped together with M50-A.

Jules

Jules is very close behind with anodising well underway and moving onto QC and inspection as well.

Zenith

Zenith is well into the machining stage currently!

Canvas 2

Almost all of the Canvas 2 deskmat orders that are shippable (i.e. ordered by themselves or with in-stock items) have been shipped now! If your order hasn’t shipped, please get in contact with us.

We will be looking to offer extras as in-stock once we stock take them :)

TRAY

The TRAYs have just arrived and will be processed in the next couple of weeks for shipping!

GRID KEYCAPS

The NOCT GRID keycaps stock has been exhausted and they are currently on backorder. Extras have also been ordered!

U80-A Replacement ROSE bottom weights

For the people affected by the U80-A ROSE Bottom Weight issue, almost all of the replacements have been made now and are being shipped over to our warehouse in small batches currently. Once your replacement ships, you will receive a shipping confirmation.

We want to thank everyone for their understanding and patience regarding this issue! 💛

Heavy industry Spacebar

KBDfans/ePBT are currently producing remoulded spacebars that fix the sticking issue some Heavy Industry sets experience. If you are affected by this issue, please contact us if you haven’t done so already!

NEMO DECOMmission 2 + RW01 NIGHT EDITION

NEMO Decommission 2 and the RW01 NIGHT EDITION car are currently in machining and expected to complete by the end of this month. They’ll then move on to anodisation!

U80-A SEQ2

Pre-production for U80-A SEQ2 is well underway - We’re waiting on ordered material and will begin machining soon.

CHESS SET

We’re working on the latest revisions of our upcoming chess set. We’re super excited and can’t wait to show more ♟

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Support Channel / 135 Canister / Silver Hotshoes / GRID NANO

Support Channel

Since beginning RAMA WORKS, I’ve always wanted to handle everything myself as everyone must receive the same care and attention. Over these few years, I’ve personally answered over 8000 support tickets (and the typical 4 level chains within) on top of those that emailed me directly. Ongoing, this hasn’t been sustainable and has prevented me from doing things to run the company in its full capacity and to work on making new products. As of yesterday, we’ve brought on a new member to work on our support channel and handle those requests. We’ve currently disabled Facebook Chat and not actively replying on Instagram/Twitter at our full capacity as it’s been overbearing - we will train up and have the ability for these channels in the following months. Previously, personally handling support emails, there are many people I have interacted with and love chatting to. With new personnel on board, we will not tolerate any disrespect or harassment towards our team members - at the end of the day, we want to do whatever we can to resolve an issue and make sure everyone is happy. We appreciate everyone’s patience and are excited for what’s to come for the rest of the year as I have more time to allocate in what I enjoy. I will continue to focus more effort in supporting this update blog whenever possible! 💛

Sneak peak of some of the packaging that we commissioned from the incredibly talented Janne Iivonen for the KARA!

Sneak peak of some of the packaging that we commissioned from the incredibly talented Janne Iivonen for the KARA!

135 Canister / Silver Hotshoes

With the Film Canisters / Hotshoes, we thought that we had received all units in the first shipment. Unfortunately, this was not the case. With the reduced transit/freight flights, we’ve had to space out our shipments as there’s a newly introduced weight limit with some carriers in reducing the amount of air-freight you can send at a time. So we’re receiving items in batches. The first batch was the all the 120 (4U) canisters, and we’ve shipped out all of those orders. We’ve shipped around 60% of the 135 (2U) canisters and are expecting to receive the second batch in about two weeks where we will swiftly pack and send them as soon as they arrive. The same case with the hotshoes, all KURO units have shipped and are expecting to receive the MIST hotshoes by the end of the week or early next. Some orders may have had the shipping labels already printed, and have received a ship notification - as soon as the extra 135 canisters arrived and are picked up by DHL, you’ll receive an email from DHL 🤗

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M50-A NANO

For those interested, we present, the NANO colourway of the M50-A!

RW CHESS

An early look at our chess set that we are working on! ♛

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M50-A Assembly/Typing Video + Extended / M65-B / GRID Caps / FILM / CANVAS

M50-A

We’ve extended the M50-A pre-order period to the 30th of this month, we’ve also created a quick video showcasing it! Unfortunately, with our move, we didn’t have everything we needed. But, either way - we hope you like the look of the board, we’re incredibly happy with the feel and size of it!

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We’ve also extended the GRID keycaps to the end of the month as well. The CANVAS XL are now being packed and shipped along with the FILM accessories + NEMO. M6 Milkshake will also be shipping out to the distributors shortly!

M65-B

The machining has completed for the Aluminium variants of the M65-B! We expect to freight the Aluminium units next month and the polycarbonate ones later (will update as we are closer to the date).

M60-A EDITIONS

We’ll be posting updates of the M60 EDITIONS (LNY / OLIVIA) soon, please stay tuned!

KARA

We’re super excited to show this as it comes together, aiming to show something late next month.

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