All U80/THERMAL units have completed manufacturing since late last month - and, unfortunately, been delayed with its packaging with expanding our manufacturing facilities and moving office. In the interest of processing these orders quickly, we will be shipping sea-freight in batches of colour. We want to get these out to everyone as soon as we can.
The CANVAS 2 XL is now in our warehouse and ready for shipping!
We will post updates as each batch ships and what to expect for each. If orders have more than one colour, we will partially ship the colour that we have in the warehouse, and the other when it arrives. We do appreciate everyone’s patience as we organise, pack and ship these orders as quickly as we can. We will be expanding the packing team and help alongside to get each batch packed and shipped in a few days as each shipment arrives.
This upcoming week we’re expecting more products of our other runs to arrive into the warehouse to assemble and ship. Updates will be posted as they land.
To provide more insight of the process and time it’s taking - after anodizing/PVD; the boards go through inspection to ensure there are no defects - if there are any defects this batch then goes back into finishing again - we will then remove anodizing and redo the boards until the batch is good to go. This process has been slower than usual because of production times of our entire supply chain, with our factory moving to a larger facility and other factors. Regarding the update, this means that some colors have completed the QC/re-finishing process to meet our standards and are being packed to ship to us next week. The other colors will ship to us as soon as they complete. At our warehouse, we will send them in batches of colors out to customers (as we typically do), so it is more efficient to have everything come in stages - rather than wait a few more weeks for the entire lot to be finished before sea shipment to us. To us, quality is most important as we want the best product possible to arrive to our customers, as expected.
In more enlightening news, as our factories have expanded its machining capacity - this means that we can produce products quicker and assign machines to specific tasks. Also, introducing new keyboards that use different, more efficient processes - like KARA. We can aim to deliver products in a much tighter timeline - which are looking forward to providing to our customers. Again, we thank everyone for their patience as at the end of the day - we all, together, want the same thing - which is to have these keyboards put to good use on your desk, being productive. We will continue to keep everyone updated as milestones happen in the following weeks with what's arriving and what will be going out.
