We’ve received the latest sample of our upcoming jumpsuit and are incredibly happy with the results - we’re making the final tweaks to the design, and we can’t wait to release it in the new year. More details soon!
👀
Project Updates - Mid December 2021
The team here at RAMA WORKS have been very dedicated to getting our orders and updates on track, doing what we love and producing top quality products. Thank you to all our loyal customers for being patient and for everyone’s support. Here are the following updates for our current projects. We have also been working away on some exciting new projects to come next year!
ZENITH
STATUS: FINISHED FULFILMENT
Our warehouse staff worked extremely hard to finish fulfilling all your orders. We hope all our customers are enjoying their brand new ZENITH. Make sure you share photos so we can see how yours have turned out! Tag @ramaworks on Instagram so we can reshare 🤗
If you have a support related inquiry, please contact us at support@rama.works or https://support.rama.care/
Remember to include your order number!
U80-A SEQ2
STATUS: FULFILMENT ABOUT TO COMMENCE
PCB:
The PCBs are finally on their way to our warehouse as we speak! Fulfilment can commence as soon as they arrive at our Melbourne distribution centre. The warehouse team has been very busy organising in preparation for the final components to arrive so we can get all your orders out the door as soon as they land.
ENCASEMENT:
Encasements, U80 backplates, and internal weights are at our warehouse, awaiting the remaining PCB’s to begin the fulfilment of our orders.
We have been working around the clock to ensure that we can get these U-80-A SEQ 2 to all our customers after the long wait as soon as we receive all the necessary parts. We know this project has taken some time, and we thank you all for patiently waiting and being understanding of the current circumstances.
THERMAL SEQ2/THERMAL+
STATUS: IN PRODUCTION
Thermal SEQ2 and Thermal+ encasement are now complete after the desired rose-gold colour has been rectified. These should hopefully be shipped off soon to our warehouse and awaiting other components to fulfil our customer orders expected late Q1 2022. We will keep everyone updated as soon as we have more information.
CAPS KEYSETS
STATUS: FINAL DAY TO PREORDER
By popular demand and with a bit of help from our manufacturing partners, we are proud to offer this product at a lower price point (excluding CASE). We have made some adjustments to the tooling (Currently at Off-Tool Samples 3 [T3]) and are now finalising the double-shot legends, but overall are very happy - production will be relatively quick when the tooling is complete. Rest assured, the CAPS will be of the high-quality standard and aesthetic of RAMA WORKS® and we are super excited to hear and see these on whichever board they crown!
See below photos of the latest tooled samples:
M65-C
STATUS: PRE-ORDER CLOSED - PRE-PRODUCTION COMMENCED
The preorder period for M65-C is closed now, and production will commence shortly! Shipping will start when manufacturing/assembly is complete. Estimated fulfilment: start of Q3 2022
RAMA’S BURGERS T-SHIRT / INVENTORY 2 / KEYCAP
STATUS: AWAITING TRANSIT
We have received some inventory for the RAMA’S Burgers collection. We are waiting for the rest of the inventory to arrive before fulfilment to our customers will commence. We will update everyone as soon as the rest of the products land.
CHESS SET 01
STATUS: IN PRODUCTION
CHESS PIECES:
After careful consideration, we have opted to proceed with a more classical chess set look (white and black) with ceramic coating for durability and a superior finish. We have also installed silicone feet on the pieces to protect the board’s surface and prevent slipping.
BOARD
The board features a thick 14mm acrylic base, with silkscreen graphics on the underside - encasing it below the crystal housing. The design of the board has remained essentially the same.
We always aim to provide the most pleasing end-user experience hence the change in finishing for the pieces. If you have any concerns or queries regarding your order, please contact us at support@rama.works or https://support.rama.care/
XO PEN
STATUS: IN PRODUCTION
The ink refill for the XO PEN is currently being sourced.
TRAY
STATUS: IN PRODUCTION
Production will be completed by the end of the month. Fulfilment of orders will begin when the TRAY arrive at our Melbourne distribution centre.
JARS
STATUS: PRE-PRODUCTION
The preorder period for the JARS has ended. Pre-production is currently underway.
KARA SEQ2
STATUS: IN PRODUCTION
RAMA WORKS® x @st_ali 🇮🇹💚☕️🤍☕️❤️🇦🇺
Status: WIP
RWxMK Collab
Project Updates - Mid November 2021
We would like to sincerely apologise to all our customers for the lack of recent updates, we have been busy working away getting everything back on track to do what we love and produce top-quality products. We recently have welcomed some brand new staff to our team which has been really exciting! We also have been slowly transitioning back into the office from strict Melbourne COVID lockdown so have been thoroughly enjoying the ability to work together again. We are all very dedicated and committed to getting things running full steam ahead so we are excited for the next chapter at RAMA WORKS®. Thank you to all our loyal customers who have been waiting patiently, your support means a lot to us. 💛💛
ZENITH
STATUS: FINISHING UP FULFILMENT
We are currently shipping out the last few orders and hope that all of our customers are enjoying their brand new ZENITH.
U80-A SEQ2
STATUS: IN PRODUCTION
PCB:
Production of U80-A SEQ2 PCBs was temporarily halted due to the global microchip shortage caused by the pandemic. We are pleased to announce we have secured the necessary supplies and production will resume shortly.
ENCASEMENT:
Our manufacturing partners are experiencing backlogs from the Golden Week holiday in China as well as reduced production capacity from the power tariff imposed by the government leading up to winter. We have received the first batch of encasements, U80 backplates, and internal weights that have arrived at our Melbourne distribution center. We are awaiting the remaining parts, and PCB’s to begin the fulfillment of our orders.
No one would love to get these out quicker to our customers more than us, for everyone to enjoy them. We know this project has taken some time, and we thank you all for patiently waiting and being understanding of the current circumstances. We are working around the clock to make sure as soon as we receive the last few components, we can ship them off to our customers with no glitches! We are hoping to get the U80-A SEQ 2 to our customers by the end of the year, however, we will keep you all posted closer to the date with any updates we receive.
THERMAL SEQ2/THERMAL+
STATUS: IN PRODUCTION
Thermal SEQ2 and Thermal+ are currently being anodised. We ran into some issues with attaining the desired rose-gold colour which has since been rectified.
CAPS KEYSETS
STATUS: PRE-ORDER
The pre-order period for CAPS is open until December 10th AEDT. By popular demand and with a little help from our manufacturing partners, we are proud to offer this product at a lower price point (excluding CASE). Rest assured, the CAPS will still be of the high-quality standard and aesthetic of RAMA WORKS®.
M65-C
STATUS: PRE-ORDER
The preorder period for M65-C is open until November 30th AEDT. Shipping will commence when manufacturing/assembly has been completed.
KATE KEYCAPS
STATUS: PRE-PRODUCTION
The preorder period for the KATE Keycaps has ended. Pre-production is currently underway.
RAMA’S BURGERS T-SHIRT / INVENTORY 2 / KEYCAP
STATUS: AWAITING TRANSIT
We have received some inventory this week which is exciting! The rest of the collection should be shipped to us in the next 2-4 weeks pending quality control. Once these arrive at our warehouse in Melbourne, shipment to our customers will commence. We will update everyone as soon as the rest of the products land.
CHESS SET 01
STATUS: IN PRODUCTION
CHESS PIECES:
After careful consideration, we have opted to proceed with a more classical chess set look (white and black) with ceramic coating for durability and a superior finish. These are still made from the same aluminium, but now with a more premium ceramic coating finish. We have also installed silicone feet on the pieces to protect the board’s surface and prevent slipping.
BOARD
The board features a thick 14mm acrylic base, with silkscreen graphics on the underside - encasing it below the crystal housing. The design of the board has remained largely the same.
We always aim to provide the finest end-user experience hence the change in finishing for the pieces. If you have any concerns or queries regarding your order please contact us at support@rama.works or https://support.rama.care/
XO PEN
STATUS: IN PRODUCTION
The ink refill for the XO PEN is currently being sourced.
TRAY
STATUS: IN PRODUCTION
Aiming for completion by mid-December however this may be extended with the power tariff imposed by the CN Government for Winter.
JARS
STATUS: PRE-PRODUCTION
The preorder period for the JARS has ended. Pre-production is currently underway.
KARA SEQ2
STATUS: IN PRODUCTION
No news for KARA SEQ2.
BAT 01
STATUS: MOULDING
We’ve created the first set of samples of the upcoming BAT and have started on creating the moulds that we can expect to have completed in 30-40 days which we cannot wait to show!
Project Updates - Mid October 2021
Sorry for the lack of updates! Many of our manufacturers were on holiday for Golden Week and we wanted to wait for the most up to date information before posting.
ZENITH
STATUS: IN TRANSIT
Zenith has finally landed in port in Melbourne! We’re currently going through the customs clearance process to get the enclosures over to our warehouse.
This is expected to take up to 2 weeks. We’ll post another update shortly before shipping to customers commences.
Please make sure your shipping address is correct! You can check by logging in at https://ramaworks.store/account/login and navigating to your Zenith order. Note: Updating your default address will not update past orders.
If you need to update your shipping address, please contact us at support@rama.works or https://support.rama.care/
Remember to include your order number!
U80-A SEQ2
STATUS: IN PRODUCTION
Production of U80-A SEQ2 PCBs was temporarily halted due to an unexpected microchip shortage for this manufacturing run.
The additional inventory arrived yesterday and production has resumed.
THERMAL SEQ2/THERMAL+
STATUS: IN PRODUCTION
Thermal SEQ2 and Thermal+ is currently in anodising.
KATE KEYCAPS
STATUS: PRE-PRODUCTION
The preorder period for the KATE Keycaps has ended. Pre-production is currently underway.
RAMA’S BURGERS T-SHIRT / INVENTORY 2 / KEYCAP
STATUS: AWAITING TRANSIT
Unfortunately, the RAMA’S BURGERS collection products didn’t make the cutoff for shipping before Golden Week due to a few logistical reasons.
They are now expected to dispatch from our manufacturer within 1-2 weeks.
CHESS SET 01
STATUS: IN PRODUCTION
No news for CHESS SET 01.
XO PEN
STATUS: IN PRODUCTION
The PR4F ink refill for the XO PEN is currently being sourced.
TRAY
STATUS: IN PRODUCTION
No new information for TRAY.
KARA SEQ2
STATUS: IN PRODUCTION
No news for KARA SEQ2.
WE’RE HIRING!
We’re looking for a Motion Graphics Designer. If this sounds like you, find out more info here: https://rama.link/joinus
If you have any questions or concerns, please feel free to contact our support team by emailing support@rama.works and/or submitting a ticket at https://support.rama.care/
Project Updates - Mid September 2021
ZENITH
STATUS: IN TRANSIT
Zenith took longer than anticipated to depart port. We are expecting tracking details/ETA from our manufacturer within the next few days.
U80-A SEQ2
STATUS: IN PRODUCTION/IN TRANSIT
The U80-A SEQ2 PCBs are expected to complete production by early next week. The second and final batch of enclosures is also currently en route from our manufacturer to the RAMA WORKS warehouse.
THERMAL SEQ2/THERMAL+
STATUS: IN PRODUCTION
Tentatively, production of Thermal SEQ2 and Thermal+ is currently expected to be completed in mid-Q4.
KATE KEYCAPS
STATUS: PRE-ORDER
Only 2 weeks left to pre-order KATE Keycaps!
For more information, see here.
RAMA’S BURGERS T-SHIRT / INVENTORY 2 / KEYCAP
STATUS: IN TRANSIT
Packaging for the RAMA’S BURGERS collection is now complete and is currently en route from our manufacturer to the RAMA WORKS warehouse.
The Inventory 2 and keycap have completed manufacturing and are scheduled to ship off from our manufacturer this week.
CHESS SET 01
STATUS: IN PRODUCTION
A number of issues were present with the initial CHESS SET 01 sample pieces. They have been addressed and we’re expecting a new set of samples within a week.
In the meantime, here’s a sneak peek at the packaging artwork!
XO PEN
STATUS: IN PRODUCTION
XO PEN production is in progress, expected to finish mid-late Q4.
TRAY
STATUS: IN PRODUCTION
Some delays due to material sourcing were encountered for the TRAY, production is currently in progress.
KARA SEQ2
STATUS: IN PRODUCTION
Pre-order, including additional allocations, closed on September 10th. Production is now in progress.
KARA SEQ1 Extras (POSTPONED)
KARA SEQ1 Extras will be released across three different drops.
Due to the finite nature of extras, please be aware that availability is very limited.
Drop 1: Testing
Date - 21st of September 7PM PDT TBA
To minimise units purchased by bots, we have implemented various bot preventative measures.
The primary purpose of this drop is to test our bot protection.
This initial drop will include a small portion of the available KARA SEQ1 extra units.
Limit of one per customer, multiple orders will be cancelled.
Unfortunately, due to VAT laws, UK customers are ineligible.
No extra accessories will be available with this drop.
Drop 2: Main Drop
Date - TBA
This drop will include the remaining majority of the KARA SEQ1 extra units.
No extra accessories will be available with this drop.
Further details will be provided at a later date.
Drop 3: Extra Accessories
Date - TBA
Once customers have received KARA SEQ1 extras and all customer support issues are resolved, extra accessories will be released.
Further details will be provided at a later date.
If you have any questions or concerns, please feel free to contact our support team by emailing support@rama.works and/or submitting a ticket at https://support.rama.care/
Project Updates - Late August 2021
M50-A
M50-A fulfilment is now complete.
ZENITH
We’re currently still waiting for a clear ETA for when Zenith is due to arrive in port.
U80-A SEQ2
The components for U80-A SEQ2 PCBs have been secured and production is currently underway.
THERMAL SEQ2/THERMAL+
No news for Thermal SEQ2/Thermal+.
KATE KEYCAPS
KATE Keycaps are now live and available for pre-order on the store!
For more information, see here.
RAMA’S BURGERS T-SHIRT / INVENTORY 2 / KEYCAP
No news for RAMA’s BURGERS products.
CHESS SET 01/ XO PEN / TRAY
No news for CHESS SET 01/ XO PEN / TRAY.
KARA SEQ2
KARA SEQ2 is now approaching the pre-order close at the end of the month. There’s just over a week left to grab one, don’t miss out!
If you have any questions or concerns, please feel free to contact our support team by emailing support@rama.works and/or submitting a ticket at https://support.rama.care/
Project Updates - Early August 2021
JULES
Jules fulfilment is now complete.
M50-A
The majority of M50-A orders have been fulfilled.
ZENITH
The shipping allocation for Zenith has finally been secured. They are expected to depart from port early this month. Once they arrive and clear customs, we’ll post another update.
U80-A SEQ2
The shipping allocation for the partial batch of U80-A SEQ2 housings has also been secured, and will be on a similar timeline to Zenith.
However, we have received news from our PCB manufacturer that the PCBs will be delayed due to chip/component shortages. We’re currently waiting for additional information before we can ascertain an updated ETA.
THERMAL SEQ2/THERMAL+
No news for Thermal SEQ2/Thermal+.
KATE KEYCAPS
Preparation for the launch of the KATE keycaps is ongoing, and we’re excited to announce that they’ll be ready for launch this month. More info to come soon!
RAMA’S BURGERS T-SHIRT / INVENTORY 2 / KEYCAP
T-SHIRT: Manufacturing completed, pending packaging
INVENTORY 2: In production
KEYCAP: In production
The current estimated shipping date is Q4 2021.
CHESS SET 01/ XO PEN / TRAY
Pre-order closed late last month. Pre-production is currently underway.
If you have any questions or concerns, please feel free to contact our support team by emailing support@rama.works and/or submitting a ticket at https://support.rama.care/
Project Updates - Mid July 2021
JULES
Most of the remade VARIABLE plates have arrived at our warehouse with the remainder to be completed in 3-4 days.
We’re aiming to complete fulfilment of solderable/VARIABLE Jules orders by late July.
KARA
The W01-A Internal Weights mentioned in the last update ended up arriving earlier than expected.
As a result, we have completed shipping all KARA orders as of the 16th of July!
M50-A
The majority of M50-A orders have also been sent out. The remainder will be fulfilled next week.
U80-A SEQ2
Due to a small miscommunication from our manufacturer, we were under the impression that the first batch of U80-A SEQ2 was on the same shipment/container as the W01-A Internal Weights, as noted in the last update.
Our manufacturer has since let us know that the U80-A units were picked up at the same time as the weights. However, due to the sheer volume of the shipment, the freight company had to arrange for them to be shipped in a separate container and consequently, on a different ship.
We’re expecting to receive more details and an updated ETA soon!
THERMAL SEQ2/THERMAL+
Pre-production (material sourcing, tooling, etc.) for Thermal SEQ2 and Thermal+ is underway. Tentatively, we’re currently expecting production to complete in late Q4.
NEMO DECOMMISSION 2 + RW01 NIGHT EDITION
Fulfilment of NEMO DECOMMISSION 2 and the RW01 NIGHT EDITION completed a couple of weeks ago.
KATE KEYCAPS
The first tool releases/samples for the KATE keycaps had some injection marks that we weren’t happy with. We’re currently reworking the tooling to move/reduce them.
We want the standard of quality to be as high as possible, so we’re really taking our time to get it right.
SNAP LOCKDOWN
Beginning on the 16th of July, Victoria, where our warehouse is located, entered a snap lockdown in order to contain a new outbreak of COVID-19.
The lockdown is currently planned to last for 5 days.
For the health and safety of our team, we are operating at a reduced capacity.
Everyone’s support and patience is, as always, greatly appreciated as we do our best to continue to ship orders while adhering to restrictions.
If you have any questions or concerns, please feel free to contact our support team by emailing support@rama.works and/or submitting a ticket at https://support.rama.care/
Project Updates - Late June 2021
JULES
At this point in time, our manufacturer has given us an ETA of early July for the remade VARIABLE plates.
Allowing time for the plates to ship to our warehouse, fulfilment of solderable/VARIABLE plate Jules can resume in mid-late July.
The majority orders of the hotswap/FIXED plate Jules have now completed shipping.
It has come to our attention that member(s) of our support team have mistakenly informed some customers that the draft version of Jules was approved for production by its designer.
The details of the situation were misinterpreted by our support team as the information passed through multiple people. This is not true and we apologise for any confusion caused.
KARA
Our manufacturer has informed us that the KARA production run of W01-A Internal Weights has still not left port since the 2nd of June due to ongoing issues with port availability.
The freight forwarder has even attempted to transport the container by truck to an alternative port with no success.
Currently, the shipment is expected to depart on the 26th of June and arrive by early-mid July.
Given the amount of time customers have now been waiting, we have decided to ship all KARA orders and then ship the W01-A weights separately once they have arrived.
Customers who have not yet received their KARA order can expect to receive a shipping confirmation within the next 1-2 weeks.
U80-A SEQ2
The partial batch of U80-A SEQ2 mentioned in the late May update is on the same shipment as the W01-A weights.
M50-A
Fulfilment of M50-A will begin as soon as possible alongside KARA.
ZENITH
The same port issues with W01-A/U80-A SEQ2 are also affecting Zenith. Once we have an expected shipping date, it will be posted here on the updates blog.
NEMO DECOMMISSION 2 + RW01 NIGHT EDITION
Shipment of all NEMO DECOMMISSION 2 and RW01 NIGHT EDITION orders are due to complete within the next 1-2 weeks.
RW PEN A
Jules Statement
Unfortunately, it has come to our attention that a manufacturing error has occurred with the production of Jules.
Some customers who ordered a solderable Jules have received VARIABLE plates that do not fit into the enclosure.
After some investigation, below is the chain of events that led to this situation:
Jules draft files were sent to the manufacturer for initial quoting.
Zambumon made some small changes to the model, creating Jules final files.
Jules final files were sent to the manufacturer to produce prototype units. These are the units shown in photos and videos.
Jules final files were sent to the manufacturer for the final production order.
The manufacturer produced Jules enclosures and FIXED plates using the Jules draft files instead of the final files.
Once RAMA WORKS received the units at our warehouse, we discovered that the VARIABLE plates were not made at all. The manufacturer has failed to explain why this happened.
The manufacturer was immediately notified and VARIABLE plates using the final files were rush ordered.
Due to this, QC and test assembly was only performed using the (draft file) enclosure, FIXED plate, and hotswap PCB. As a result, the incompatibility between the draft file enclosures and final file VARIABLE plates was not observed at this time.
RAMA WORKS begins shipping Jules.
Once RAMA WORKS was made aware of the incompatibility, shipping was halted until the situation was fully understood.
The differences between the draft Jules files and Jules final files are primarily cosmetic:
One plate mount position (left of the spacebar switch) was moved.
Enclosure screw positions were moved away from the top/bottom enclosure seam.
Minor changes to the case bottom “wedge” to accommodate the change to case screw positions.
The entire final enclosure is approximately 2mm larger in both width and depth.
The images above show the draft version on the left and final version on the right.
RAMA WORKS has worked with this particular manufacturer for a long time and there was full confidence in their ability to produce products to the level of quality that RAMA WORKS and our customers expect.
The units produced are of the quality that we expect but are not made using the final design Zambumon submitted for prototyping and production.
The use of incorrect files is a serious oversight on the manufacturer's part. However, RAMA WORKS also accepts responsibility for this situation. We are very disappointed and sincerely apologise.
Given the amount of time customers have already been waiting for Jules and the fact that we have all of the (draft) Jules enclosures on hand, the most viable option is to remake the VARIABLE plates from the draft files. This is expected to take 2 weeks.
If you would no longer like to receive Jules, you can instead opt for store credit. Please contact our support team by emailing support@rama.works or submitting a ticket at https://support.rama.care/ with your order number.
In 2-3 weeks, Jules will resume shipping to customers.
We’re extremely appreciative of everyone’s continued support. This situation has led us to make drastic changes to our processes and ensure this cannot happen again in the future.
Project Updates - Late May 2021
ZENITH
Our manufacturer is currently finalising details for the Zenith shipment to our warehouse. Limited port availability is causing delays.
U80-A SEQ2
A partial batch of U80-A SEQ2 is currently being prepared for shipment from our manufacturer to our warehouse.
KARA
The W01-A Internal Weights for the KARA production run have been completed and are currently enroute to our warehouse.
MELBOURNE LOCKDOWN
Beginning on the 28th of May, Melbourne, where our warehouse is located, had entered an emergency lockdown due to a new outbreak of COVID-19.
The lockdown is expected to last 7-10 days and will temporarily interrupt our fulfilment team from shipping orders out.
The safety and health of our team is of utmost importance and we will return to shipping as soon as possible.
Project Updates - Early May 2021
M60-A OLIVIA/LNY20
Almost all M60-A OLIVIA and LNY20 orders have now shipped out.
There are still a small handful of OLIVIA TANK and KURO LNY20 orders (including accessory orders) that are yet to be shipped due to a miscounted/mispacked shipment from our manufacturer.
These remaining units are already on their way to our warehouse and will be shipped as soon as they arrive.
If you have not yet received your shipping confirmation for your order, then your order is very likely part of this handful.
If you are unsure whether your order is affected, please feel free to contact us by emailing support@rama.works or submitting a ticket at https://support.rama.care/
JULES/M50-A
The PCBs for Jules and M50-A have been completed and are currently enroute to our warehouse.
KARA
In the meantime, KARA fulfilment is in full swing.
Our fulfilment team is hard at work every day shipping the orders out. Given the sheer volume of units, we kindly ask everyone to be patient.
To allow our support team to more quickly and efficiently reply, we will no longer be responding to emails/tickets asking for individual order ETAs.
Rest assured, we will announce when KARA fulfilment is complete.
We have also hired extra full-time staff who will be joining us this month to help push out orders quicker!
ZENITH
Zenith is currently being organised for shipping from our manufacturer to our warehouse.
U80-A SEQ2
Unfortunately, we will not be able to begin fulfilment by mid-Q2 as originally expected. However, some of the U80-A SEQ2 units have completed manufacturing.
We’ll post an ETA once our manufacturer can provide a more accurate timeline for when the completed units can ship over to our warehouse.
IN STOCK ITEMS
Our current priority on shipping keyboards may cause some delay to shipment of in-stock items. We expect this to smooth out as we refine our shipment processes alongside the addition of new staff.
We thank everyone for their continued support and patience during this busy period!
Project Updates - April 2021
M65-B
M65-B fulfilment is now complete. If you haven’t yet received a shipping confirmation or have any issues with your order, please contact us via email at support@rama.works or submit a ticket at https://support.rama.care/
M60-A OLIVIA/LNY20
The majority of the M60-A OLIVIA MOON units have now been sent out. The TANK units have also begun shipping.
Both the KURO and RACE LNY20 units will begin shipping after OLIVIA TANK.
JULES/M50-A
Our PCB supplier has informed us that they are still aiming to complete the PCBs for Jules and M50-A by the end of this month.
KARA
Again, if the fulfilment of M60-A OLIVIA/LNY20 is completed before receiving the aforementioned PCBs, then we’ll be able to get started on the fulfilment of KARA. We will begin to ship some units this week.
ZENITH
Zenith is now in assembly and QC/packaging. We’ll have another update for Zenith once we have an ETA for when our manufacturer can ship them over to our warehouse.
NEMO DECOMMISSION 2 + RW01 NIGHT EDITION
NEMO DECOMMISSION 2 has begun shipping. The RW01 NIGHT EDITION cars have also since arrived at our warehouse and are currently being prepared for shipping.
WAVE SEQ2 Br KEYCAPS
We kindly request that anyone that has already received any WAVE SEQ2 Br keycap(s) with the incorrect finish (as mentioned in this update) ensure that their shipping address is up to date.
You can login to your account at https://rama.link/account to check your default address.
Our team will be creating new orders in place of the affected orders to ensure there are no conflicts with other already fulfilled items that may have been in them.
Please note that updating your default address on your account does not retroactively update your address on existing/unfulfilled orders. If you need to change your address for an existing/unfulfilled order, please contact our support team at support@rama.works or submit a ticket at https://support.rama.care/
The correct finish keycaps are currently in production and we will list a deadline for address updates in a later update post.
Project Updates - Late March 2021
M65-B
M65-B fulfilment, including the ICED units, is now 99% complete.
A handful of orders are yet to be shipped as we prematurely ran out of some fasteners required to assemble the keyboard.
Additional fasteners are currently en route to our warehouse and the remaining orders will be shipped as soon as they’re received.
M60-A OLIVIA/LNY20
M60-A OLIVIA/LNY20 orders will begin shipping out starting next week, 29th of March.
JULES + M50-A
The Jules and M50-A units have arrived at our warehouse. However, due to component shortages, our PCB supplier has informed us that there will be a delay with the respective PCBs. The estimated lead time provided to us is 3-4 weeks.
KARA
As some of you may have seen on our Instagram stories, the KARA units have arrived at our warehouse. Due to the backlog of our other keyboards, we won’t be able to begin fulfilment in Q1 as originally targeted.
We generally prioritise fulfilment based on chronological order of when the product was offered for purchase/pre-order. However, given the PCB delay on Jules and M50-A, we will likely be able to begin fulfilment while we have downtime between M60-A and Jules/M50-A.
ZENITH
The majority of Zenith units are currently in the anodising stage, with some progressing to surface treatment.
RW X KNOB SEQ2
The silver KNOBs have completed manufacturing and will be sent to our warehouse soon. The black KNOBs are currently being PVD coated.
NEMO DECOMMISSION 2 + RW01 NIGHT EDITION
NEMO has arrived at our warehouse and is being prepared for shipping. The RW01 Night Edition cars are also on their way to our warehouse.
KATE KEYCAPS
After many iterations, the tooling for the KATE keycaps is finalised and we’ll be receiving the first off-tool T0 sample next week.
There’s still a lot of work to be done to refine this initial sample to be ready for production but we’re super excited to see the result!
U80-A SEQ2
Colour samples for the SOYA, SAGE, and YOLK U80-A have come in!
THERMAL SEQ2 + THERMAL+
The preorder for THERMAL SEQ2 and THERMAL+ closes in less than two weeks! See more details at https://r.works/thermal-seq2 and check out the latest typing videos below!
KATE Keycaps, M65-B ICED Bases, and WAVE SEQ2 Br Keycaps
KATE Keycap storage
We're excited to showcase our stackable storage system for our upcoming KATE caps! Each unit will be custom moulded and labelled to suit each set, allowing for a quick and easily recognisable archival solution.
M65-B ICED Bases
After some additional QC of the M65-B ICED bases, we have found that some units showcase the machining lines within the base more than others.
The machine lines are visible in some cases from the variance/inconsistency in the finishing process with bead blasting.
We understand that this is not up to the usual standards that our customers expect. To compensate for this, we will be including a free W02-A Internal Dampener. If you already have a dampener or weight in your order, then a random artisan keycap (neutral colour) will be included instead.
Given that the machining lines only appear on the bottom/base, the appearance of them is essentially hidden by the dampener.
Below are images showing a unit with the machining lines, and the appearance after the dampener is installed. The images were taken under lighting to purposefully emphasise the machining lines for clarity.
If you have any questions or concerns, please feel free to contact our support team by emailing support@rama.works or submitting a ticket at https://support.rama.care/
WAVE SEQ2 Br Keycaps
It has come to our attention that the MOON and GOLD WAVE SEQ2 Br keycaps were incorrectly finished and some units have shipped out already. Instead of a PVD polished finish on the outward facing sides, the entire keycap was bead blasted instead.
We are reproducing the keycaps in the correct finish. Customers will all receive the correct keycap. For anyone that has received a keycap(s), there is no need to return them.
Project Updates - Early March 2021
M65-B ICED
The M65-B ICED units landed in dock earlier this week and are currently undergoing customs clearance. We expect to receive them by the end of this week. This shipment includes the ICED plates and bases.
If you have an order with a non-ICED M65-B and an ICED accessory, it’ll now be ready to ship once they come in.
M60-A OLIVIA/LNY20
The M60-A units have also landed alongside the M65-B ICED units. Fulfilment will begin after M65-B completes.
M50-A + JULES
M50-A and Jules are currently still in transit via sea freight. More news will be included in the next update once we have an expectation of when they will land.
U80-A SEQ2
We know many of you have been waiting for U80-A SEQ2 updates!
Currently, we’re expecting to begin fulfilment by mid-Q2 and finish by early Q3.
It will be shipped in batches so orders will be completed based on colour.
NEMO DECOMMISSION 2
NEMO has completed QC and packing and is currently on the way over to our warehouse!
KEYCAPS
Keycaps sold directly through our web store have begun shipping. This includes:
Ishtar
Cyberspace
WAVE SEQ2 Br
WAVE SEQ2 SS - RWxNK
Project Updates - Late February 2021
M65-B
Fulfilment of the non-ICED M65-B orders is very close to complete, with a handful still to go out.
We’re expecting to finish the remainder by the end of this week.
IN-STOCK MILK THERMAL
Once M65-B fulfilment is finished, we will move on to shipping the MILK THERMALs from the in-stock raffle sale held earlier on the 12th of February. This will begin on the 1st of March at the latest.
ZENITH
Almost all of the ZENITH units have completed machining and polishing and are scheduled to progress into the anodising stage after our manufacturer returns from the LNY holidays i.e. today!
KARA
Our manufacturer has informed us that, due to LNY congestion at the port, the shipment of KARAs did not leave as scheduled. Instead, it is now booked to leave on the 25th of February.
NEMO DECOMMISSION 2
NEMO is all finished up now and is just getting his unique serial numbers etched before packing!
M60-A OLIVIA/LNY20 + M65-B ICED + M50-A + JULES
No new information for the above keyboards currently. Please see the previous update. Docking ETAs etc. will be posted once we receive them.
Project Updates - Early February 2021
THERMAL
Almost all of the THERMAL orders have now shipped. If you haven’t received a shipping confirmation yet, your order is likely held up by another reason and we will be in touch with you to get everything sorted.
If you are a recipient of a THERMAL from the first batch of orders back in October and haven’t yet reached out to us for the foam pads, please remember to do so!
M65-B
We’ve been steadily shipping out M65-B orders since Monday now, with great progress. Keep an eye out for your shipping confirmations and tracking info!
In even better news, the M65-B ICED units have completed QC and packing, and are currently on their way to our warehouse from our manufacturer via sea freight. Once the shipment lands in Melbourne, we’ll post another update.
M60-A OLIVIA/LNY20
The M60-A OLIVIA and LNY20 units have also completed and are on the same shipment as the M65-B ICED units.
M50-A + JULES
M50-A and Jules have completed QC and packing. Shipping will commence after the Chinese New Year holidays.
NEMO DECOMMISSION 2
NEMO has finished surface treatment and is currently undergoing QC.
TRAY
For anyone that missed out on the TRAYs back in August last year, we’ll be running another round soon! Materials and finishes TBA.
COLLABORATION KEYCAPS
To clear up any confusion, we have decided that we will no longer be re-running identical designs for keyset collaborations. Rama Works is happy to work with keyset designers and encourage new and unique designs.
KARA
The KARA units have been completed and are currently en-route via sea freight to our warehouse.
Project Updates - Late January 2021
THERMAL
Thanks to the hard work of our fulfilment team over last week (with multiple 30°C+ (86°F) days!), we have now finalised the majority of THERMAL orders. The remainder (<50) will be going out this upcoming week.
We have a full build video up here: https://www.youtube.com/watch?v=Z_4-0AurV2I
M65-B
The M65-B orders will also begin shipping later this week.
The ICED units have finished and are in QC and being packed at our manufacturer as we speak.
The container for this shipment is being arranged currently. We’ll update again once we have a scheduled docking date!
M60-A OLIVIA/LNY20
The M60-A OLIVIA and LNY20 editions have completed QC and are being packed currently. They will be shipped alongside the M65-B ICED units.
M50-A
The M50-A units have completed QC and will begin being packed once the packaging boxes arrive from our other supplier.
JULES
JULES is currently still in anodising and QC.
NEMO DECOMMISSION 2
NEMO is in surface treatment at the moment. We want to make sure NEMO’s face and body is nice and protected!
KARA
KARA has completed moulding and is now progressing into the assembly stage.
Some components are in short-supply at the moment, so we are waiting on the PCBs to complete.
KATE KEYCAPS
The tooling for the KATE keycaps is currently underway. We do expect this to take some time with Lunar New Year on the horizon.
IN-STOCK AND REPLACEMENT ITEMS
As we settle into the new warehouse and are able to physically access stock again, customers that have purchased in-stock items and/or have orders for replacement items can expect them to begin shipping later this week!
We appreciate everyone’s patience and understanding with the move 💛
Wait times
All of us at RAMA WORKS are cognisant of the significant wait times for some of the products that we offer, and no one wants to get these products out quicker than we do - there are zero benefits in making them take longer than they should to produce. At the forefront of our business is quality which is why it can take so long for our products to manufacture. It's a difficult position to be in; we don't want our customers missing out on the products we offer, so we provide open unlimited preorders rather than limited preorders. If it was the latter, we could easily set a deadline and give a more accurate timeline to our products.
Behind the scenes, we're working hard to get all these products out as quickly as possible - each keyboard takes hours alone in machining time. That being said, we absolutely understand that our recent preorders have taken much longer than previous ones.
Last year was a difficult one, the pandemic situation completely changed how we usually engineer our products, and it pushed our timelines back. As mentioned in a previous update, we used to travel to our manufacturers every few months to oversee manufacturing, discuss expectations/timelines and personally QC products - we have not been able to do that for over a year now and that has affected our process.
Instead, we have batches of the completed products air-shipped to us. This can end up being extremely time consuming if something isn’t up to our standards. A completely new batch of production samples have to be remade and re-sent to us. Repeat as many times necessary!
In an attempt to mitigate this, we’ve now implemented additional QC Managers to oversee the production line, and hopefully reduce the amount of times we have to go back and forth.
Again, we want to release products we’re proud of so we make sure that everything is done to our expectations which can result in extended lead times.
We've already invested heavily into adding more machines to our production lines to increase output for our upcoming product runs. We have also hired additional staff to provide customer support through our support channels.
We'll be providing more updates, more often. Starting in February, project updates will be posted twice a month.
We're now also working closely with other suppliers to access their machines to spread production load. Moving forward, we're doing everything we can to shorten manufacturing times and are looking forward to releasing all the products we've been working on for this year!
In other news, we’ve installed the pallet racking at our warehouse and hope to have the warehouse hardware in by end of week so we can begin processing keyboard orders for the next big batch to go out! 💛